FREQUENTLY ASKED QUESTIONS
How do I open/close my umbrella?
Our Centra, Leva and Porta range each have their own opening/closing procedure which can be downloaded below. Please note that our Modular structures are non-collapsible. If you still experience difficulties, please contact us.
Visual guide for Centra models:
What umbrella model do I have?
We use a particular code system to identify our umbrellas. Please click below for an explanation. If you are still having trouble, please contact us and have your serial number ready (found on MakMax umbrella sticker on your umbrella).
How do I maintain my umbrella?
Maintaining your umbrella is very important in extending the life of your structure. Please click below to view the standard Maintenance & Cleaning Manual and a special one for high humidity salinity. As a general guide, you should clean your structure as often as you would your car.
Can I update my umbrella with a new fabric?
Absolutely! We offer "re-skins" which update the fabric on your umbrella. Visit our customise section for options.
My umbrella is damaged, what do I do?
Our umbrellas are designed to be sturdy and long lasting. If however your umbrella has been damaged, please contact us and our team will assist you as soon as possible.